An eSIM, or embedded Subscriber Identity Module, is a virtual SIM card integrated into devices like smartphones and smartwatches.

Unlike physical SIM cards, eSIMs are programmed remotely, enabling easy network switching and activation without needing physical swaps.

They offer flexibility for changing carriers and plans, convenient international travel connectivity, and the management of multiple numbers on one device. While not universally supported, eSIM technology reduces the reliance on physical cards and simplifies the user experience by allowing remote provisioning of cellular services.

A QR code is simply a representation of a download link plus activation code for your eSIM profile. It is used to easily connect to the eSIM server and download the eSIM profile to your phone. 

It is easier to scan a QR code than typing a long string of text, but if for some reason you are unable to scan the QR code, you will have the option to activate your eSIM by entering the required information manually.

Please note that QR codes can be used only once. Once a QR code is scanned and an eSIM profile is downloaded, it cannot be used to download the same eSIM again, whether it is on the same or another device.

As the eSIM technology advances, it becomes more prominent and you can find many phone models supporting it. We tried to summarize it and compile a single list that contains most phone models.

The sure way you can verify if your phone is compatible:

• iPhone: 

1. Go to Settings -> Cellular (or Mobile Data).
2. If you see ‘Add Cellular Plan’ or ‘Add Mobile Plan’, the phone supports eSIM

• Samsung: 

1. Go to Settings -> Connections -> SIM Card Manager.
2. If you see ‘Add Mobile Plan’, the phone supports eSIM

• Google Pixel: 

1. Go Settings -> Networks & Internet -> SIMs -> ‘+Add more’.
2. If you are using Pixel 3/3a or a later model, it will be there and that means the phone supports eSIM.

list of compatible phones: 

• iPhones introduced in Fall 2018 and later (iPhone XS/XR and all newer models)
• iPads: 10.2, Air, Mini 2019, Pro 11, Pro 12.9
• Google Pixel 3/3a and all the later models
• Samsung phones like Galaxy S20 and others.
• and many more.

IMPORTANT EXCEPTIONS

Some models have exceptions depending on models and markets. Operator-locked devices: If your device is locked to a specific carrier due to a contract, it needs to be unlocked first to be able to use the eSIMs sold on our platform.

• iPhone: iPhone models produced for the Chinese market have 2 physical SIM card slots and do not support eSIM. If your iPhone can take 2 physical SIM cards you won't be able to use eSIM.
• Samsung: Samsung restricts eSIM capability by software in some markets and some model sub-variants. Always check for individual phones by going to Settings-> Connections -> SIM Card Manager. If you can see the 'Add Mobile Plan' tab in the eSIMs section, you can use eSIM.
• Operator locked devices:If your device is locked to a specific carrier due to a contract, it needs to be unlocked first to be able to use the eSIMs sold on our platform.

Yes, you can. You can store several eSIM profiles in your phone, but you need to choose only one that will be active along with your primary physical SIM. So, the dual SIM functionality means having both:

• Your primary physical SIM, and
• One of your stored eSIM profiles active at the same time.

 

Did you know?

Starting with iPhone 13, Apple made it possible to have 2 eSIMs active at the same time, while primary physical SIM card is off. We expect this to become more popular in the future.

1. Purchase the eSIM data plan on our website.
2. Receive the eSIM QR code by email.
3. Set up your eSIM profile as follows:

• Go to your device [Settings] > [Cellular or Mobile Data] > [Add Cellular Plan].
• Scan the QR code provided by email.
• Tap [Add Cellular Plan].
• Choose [Secondary] Label and change the name to "eSIM."
• Select the option for "Use eSIM for cellular data only" and tap [Continue].
• Select the option for ‘Use Primary as the preferred line’ and tap [Done].
• Check if the APN Name matches with the eSIM order: Tap on eSIM > [Cellular Data Network] > [APN].

1. Purchase the eSIM data plan on our website.
2. Receive the eSIM QR code by email.
3. Set up your eSIM profile as follows:

• Go to your device [Settings] > [Network & Internet] > [Mobile Network].
• Tap "Download a SIM instead?" > Download your SIM > Tap [Next].
• Scan the QR code provided by email.
• Tap [Download] and [Done].
• Check if the APN Name matches with the eSIM order: Tap "eSIM" and tap [Advanced] > Tap [Access Point Names] > [APN].

Yes, please make sure that Data Roaming is on. Please go to "Settings" > "Cellular" and turn on "Data Roaming." Please also remember to turn it off after use.

You will receive an email with your QR code. Please check spam if you have not received it after 1 minute

You can use your phone's delete eSIM function.

The actual usage time of some data plans may start according to your eSIM's first connection. We will describe this in the package information.

• For some packages, you can view the data usage in the order, and for some orders, you cannot view the data usage. You might go to [Settings - Cellular] on your iPhone to find out how much cellular data you're using.

Yes, your physical SIM can still work. We suggest turning off data roaming and turning on "WiFi calling."